First a note to readers: If a paragraph makes no sense in any post, please be advised that Blogger did (and does) re-arrange words in an arbitrary manner. Usually in a sentence where an image has been inserted. I don’t know why this matters, I just know it’s true. I didn’t realize this was happening until I was proofing a few posts online recently. From now on, after posting, I will re-read it online and attempt to correct what Blogger has messed with. Sorry for any inconvenience to your brain.
I Remember These Things.
I remember the time before Black Friday. It was a 4-day weekend usually spent visiting friends and family all the while eating more turkey than you would in the next 11 months.
I remember when there was NO sunday shopping. (In NOLA, grocery stores were open, liquor was available 24/7 and pharmacies were open. However, back then they sold only pharmaceuticals - no toys, groceries, or any non-health related items.)
I remember when you couldn’t find products from certain manufacturers at competitive prices, no matter how hard you tried, more than a few cents either way. I speak of price fixing by companies like Panasonic and Sony, which was finally addressed in the late 1970s. Though they were hit with huge fines the end result is that consumers lost out, as usual.
I can remember walking into a store looking for an item and if you didn’t see what you needed, there was always more in the “back” stock room and employees knew where to find it. It was called service back then...
I remember great customer service and care, even being on a first name basis with sales staff. Not anymore.
If retailers wonder why the internet has taken over as King and Queen of retail, they can look at themselves, their greed, treatment of employees, and lack of care for the customer base. People eventually get tired of being treated badly or abused. Really, they do. Then they vote with their feet and wallets.
For the most part, we went elsewhere. When you get better service from a small online retailer than a big name store you’ve been shopping for years, it’s time to move on. No customer service or support to speak of? Why wait in long lines to get a problem fixed? Go elsewhere. All fixed usually with a few clicks in minutes or with a quick email. At least that’s my experience.
A far cry from the older model of holiday shopping.
I am still amazed.